NOVA Internet platform provides customers with a variety of high-speed, high-availability Internet access services by interconnecting to the mainstream carrier networks in China. In combination with the fast and reliable monitoring and O&M services, NOVA Internet platform enables enterprise users to access the Internet quickly, stably and efficiently, thereby ensuring smooth data transmission.
NOVA Internet access solution provides private line access services equipped with static IP addresses to better support servers publishing application. Through partnering with mainstream carriers in China, NOVA can provide customers with reliable and exclusive Internet access services. NOVA Internet access products mainly include the following:
NOVA takes "making IT strategy more valuable" as the core and attaches great importance to customers' network experience. It provides 24/7 active network monitoring service, and strives to maximize the quality of network services, so that customers can concentrate on the core businesses.
|Services||Common Customer||VIP Customer|
|Active Monitoring and O&M Service||24/7||24/7|
|Hotline Response Time||<＝15min||<＝10min|
|Fault Response Time||<＝40min||<＝12min|
|Confirmation of Network Recovery||<＝50min||<＝20min|